resume

EXPERIENCE

Senior Technical Communications Consultant
Evernorth Health Services (Solomon Page Professional Services)

2023 – PRESENT

• Develop and lead communication strategy initiatives focused on interoperability in healthcare

• Write and edit internal strategy and educational content, including presentations, newsletters, memos, and white papers

• Collaborate cross-functionally to communicate interoperability goals and vision to key stakeholders and business partners

• Create API and playbook documentation for internal and external business partners

Technical Writer and Editor (Editorial Strategy & Solutions)
Amazon

2022 – 2023

• Wrote and edited source help content to provide a consistent and engaging content experience for selling partners worldwide

• Developed and tested data-informed help content improvement solutions, including cross-functional coordination of editorial, product, and program experts

• Managed production and distribution of monthly data report on team goals, including leading redesign and implementing archival processes

• Contributed to content quality strategy through editorial peer reviews and ongoing style guide improvements, such as proposing a more accessible site navigation strategy for web and mobile

Senior Technical Writer
Epic Systems Corporation

2021 – 2022

• Explained complex, technical information about healthcare software applications in accessible and engaging setup, strategy, and support documentation, including 3,000+ release notes

• Managed company-wide technical writing mentorship process for 1,100+ quality assurance staff, including mentor staffing, documentation quality analysis and tracking, and ongoing learning

• Planned and directed short- and long-term writing projects, including cross-functional coordination of technical writers, editors, and subject matter experts

• Owned documentation strategy for customer installs, including providing guidance to implementation leads and coordinating quarterly and annual content analysis and publication

• Collected and analyzed feedback and engagement statistics to communicate to technical and non-technical audiences

Documentation Quality Manager
Epic Systems Corporation
2020 – 2021

• Managed project and documentation strategy for 4 release cycles for 2 specialty applications

• Supported company reorganization by mentoring 35+ quality assurance staff in technical writing

• Continued dedication to technical writer responsibilities

Technical Writer
Epic Systems Corporation

2014 – 2020

• Wrote and edited complex, technical information about healthcare software applications into accessible and engaging setup, strategy, and support documentation, with a special focus on regulatory reporting and interoperability software

• Managed short- and long-term writing projects, including cross-functional coordination 

• Communicated customer successes by coordinating 20+ clinical programs and writing 15+ website articles

• Produced 12 video scripts and storyboards to educate clinicians about development features

• Facilitated usability testing sessions at 4 customer conferences to improve software functionality and design prototypes 

Associate Lecturer – Writing & Rhetoric
The University of Sydney Writing Hub, Australia 

2012 – 2013 

• Designed and coordinated an undergraduate course on the fundamentals of effective and well-written English with a focus on rhetoric and communicating across cultures 

• Developed and delivered lectures to support undergraduate writing courses and postgraduate professional communication courses 

Tutor & Lecturer – Writing & Rhetoric, Digital Research Assistant 

The University of Sydney Writing Hub, Australia 

2011 – 2012 

• Directed activities and tasks in networked weekly seminars for undergraduates on constructing persuasive, ethical, and engaging written and visual arguments 

• Developed and delivered postgraduate lectures on visual and digital rhetoric and professional communication 

• Designed and supported digital components of research projects

• Assisted in collection, aggregation, and interpretation of research data 

Assistant Language Teacher 

Fukushima Board of Education, Japan 

2008 – 2011 

• Planned and implemented English lessons for oral communication and business English at an international senior high school 

• Assisted with internationalization events, including support of exchange student program 

• Edited and proofed translations of school communications 

Constituent Communications Manager 

American Cancer Society

2007 – 2008 

• Relaunched and managed production and distribution of monthly external e-newsletter, including researching, writing, and editing articles 

• Led editorial board for monthly e-newsletter to execute key local and national communications strategies and initiatives 

• Managed cross-platform internal communication campaigns, including production of weekly internal e-newsletter and creation of interactive content for staff intranet 

• Supervised constituent communications staff and interns 

Client Services Specialist 

CSM Worldwide 

2005 – 2007 

• Provided editorial and design support of monthly and quarterly print materials 

• Edited and proofed all creative content before release to clients

• Developed and maintained corporate publishing schedule 

EDUCATION

M.A. Digital Communication and Culture (with high distinction)
The University of Sydney, Faculty of Arts & Social Sciences 

Emphasis on media studies, digital publishing, and language and culture 

2012 

B.A. Professional Writing (with honor)

Michigan State University, College of Arts & Letters 

Emphasis on writing, editing, and publishing 

2005